Privacy Policy

If you email us or submit a service, emerging-project, or support request, we receive the information you choose to provide. This may include your name, email address, organization, optional phone number or job title, reason for contacting us, broad area of interest, a high-level description of your need, the released product or service involved, device details, approximate date and time, general area, and your message.

We use this information to respond, provide support, evaluate potential business relationships, investigate issues, maintain appropriate business and security records, and comply with law. Please do not submit passwords, payment information, precise location, confidential business information, or other sensitive personal information.

Our website inquiry and support forms use Google Forms to transmit and store responses on our behalf. Google processes those responses under its applicable terms and privacy practices. Google and your browser may also process technical information such as an IP address, browser information, cookies, and request timestamps. You may email us instead if you prefer not to use a website form.

A publicly available Kilo Kai Solutions product may process account identifiers, preferences, device or platform information, and information needed for the features you choose to use. Location or notification information is processed only when a released feature requires it and you grant the relevant permission. You can review or withdraw device permissions in your device settings.

A release-specific notice may provide additional details when a product handles information not described here. The notice displayed with that product will control if it provides more specific information.

Our website, products, and service providers may process an IP address, request time, browser or device information, authentication events, crash information, and limited technical logs to operate, secure, rate-limit, and troubleshoot the service.

We use information to operate requested features; create and secure accounts when an account is offered; save user preferences; provide requested notifications; prevent abuse; troubleshoot and improve reliability; respond to support and business inquiries; and comply with legal obligations. We do not sell personal information or use it for third-party behavioral advertising.

We may use providers for hosting, authentication, cloud storage, mapping or location features, notifications, website security, form delivery, email, and customer support. They process information only as needed to provide their services to us and under their own applicable terms and privacy practices.

If you choose to open or connect an external website, mapping service, app store, or other third-party service, that service handles information under its own privacy policy.

We do not sell personal information. We may disclose information to service providers as needed to operate our services; when required by law or legal process; to protect rights, safety, and security; or as part of a business transaction subject to appropriate protections.

We keep information only as long as reasonably necessary to provide the requested service, respond to an inquiry, support a released product, maintain appropriate records, resolve disputes, secure our systems, and meet legal obligations. Retention periods can vary by the type of information and service.

You can deny or withdraw optional device permissions in device settings. Where a released product offers account or preference controls, you may use those controls to update or remove information. You may also contact us about access, correction, deletion, or another applicable privacy right.

For the account deletion pathway and service-specific retention details for our released traffic-alert product, review our account deletion instructions.

Our website forms are intended for adults, including parents, guardians, and educators. Children and students should ask an adult to contact us. Do not include a child’s name, school, photo, exact location, or learning records in a request. Contact us if you believe a child submitted personal information.

We use reasonable administrative, technical, and organizational measures designed to protect information. No electronic service can guarantee absolute security, so please use care when deciding what information to send.

We may update this policy as our publicly available services, providers, or legal requirements change. We will post the revised policy and update its effective date. Material changes may also be communicated through an appropriate service or contact method.

Kilo Kai Solutions LLC
Hawaiʻi, United States
support@kilokaisolutions.com
kilokaisolutions.com/support