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Product support

Let’s get you
back on track.

Find the most common fixes for released Kilo Kai Solutions products. If the issue continues, you can send us the details through the support form—no separate email required.

Start troubleshooting ↓
Start here

Four quick checks solve
many common issues.

Try these in order. They are safe, take only a few minutes, and do not delete your account or app information.

01

Check your connection

Switch between Wi-Fi and cellular data, then try the app again.

02

Install the latest update

Open your device’s app store and confirm you have the newest version.

03

Close and reopen the app

Fully close the app, wait a few seconds, and launch it again.

04

Review app permissions

Confirm notifications and location access are enabled when the feature needs them.

Troubleshoot by issue

Choose the problem
that looks familiar.

These steps apply across released Kilo Kai Solutions products. Features can vary by product and device.

Safety firstDo not troubleshoot or submit a report while driving. Pull over safely first. For emergencies, call 911 and follow official agency instructions. App information may be delayed or incomplete.
01Notifications are not arriving+
  1. Open your device settings and confirm notifications are allowed for the product.
  2. Check Focus, Do Not Disturb, and battery-saving settings that may silence or delay alerts.
  3. Open the product and review its notification preferences, if available.
  4. Restart it after changing a permission, then test the feature again.
02The product will not open, load, or refresh+
  1. Confirm another website or app can connect to the internet.
  2. Fully close the product and reopen it.
  3. Install any available product and operating-system updates, then restart the device.
  4. If the problem continues, note the screen or message where it stops and include that in the support form.
03The map or current location looks wrong+
  1. Confirm location access is enabled for the product while you are using it.
  2. Enable precise location when that option is available and needed.
  3. Move to a place with a clearer view of the sky, then refresh the map.
  4. Include the general area and time of the problem in your request, but do not send a home address or precise location.
04Information looks delayed or incorrect+
  1. Check the displayed update time, if one is shown, and refresh the product.
  2. Switch networks to rule out a connection delay.
  3. Compare the information with the relevant official source when making a time-sensitive or safety-related decision.
  4. Tell us the approximate time and information that appeared incorrect so we can investigate.
05The product will not install or update+
  1. Confirm your device has enough free storage and is running a supported operating-system version.
  2. Check that you are signed in to the correct store or service account.
  3. Restart the device, open the store again, and retry the update.
  4. Record the exact store message if the installation still fails.
06A sound, display, or interactive feature is not working+
  1. Confirm the device volume is on and silent mode is off when the activity uses sound.
  2. Check display size and accessibility settings if text or controls appear cut off.
  3. Close and reopen the feature, then confirm the product is updated.
  4. Submit the support form with the feature name and device type, without including another person’s private information.
Before you submit

A few details help us solve it faster.

Still need help?

Send the details.
We’ll take it from here.

Enter the name of the released Kilo Kai Solutions product or service you need help with. Your request will reach our support workflow in a consistent format, giving us what we need to investigate without a separate support email.

Looking for consulting or services? Use our service inquiry form.

IdentifyThe released product or service your request concerns.
IncludeYour device, version, and troubleshooting steps when relevant.
Leave outPasswords, financial information, and sensitive personal details.
Follow-upWe review requests during Hawaiʻi business hours and will respond by email.
SUPPORT REQUEST Required
This form is for adult users, including parents, guardians, and educators. Children and students should ask an adult to contact us. Do not include passwords, payment information, precise location, or a child’s name, school, photo, or learning records.

By submitting, you agree that Kilo Kai Solutions may contact you about this support request.